Returns, Warranty & Cancellations

Shipping

When items are fully in stock, we aim to ship within 5-15 business days and from there it usually takes FedEx or USPS 1-5 days to deliver. Processing time could be longer during big sales or holidays. All items are shipped from our factory in Georgia.

If your order will be delayed beyond the estimate above, we will email you with a revised date. You may cancel for a full refund at any time before your order is fulfilled.

Final Sale Items

Some Figgy items are sold as Final Sale. Final Sale items cannot be returned, exchanged, or refunded — except for a manufacturing defect covered by our 10-Year Playproof Warranty, or damage that occurred in transit. 

An item is Final Sale if it is:

• A clearance or discontinued color or fabric
• A gift card
• A fabric swatch set
• A seconds-quality or “as-is” item (for example, our Kitchen Play Panels)

We identify Final Sale items at the point of sale. If you are not sure whether something is Final Sale, email us at hello@figgyplay.com before you order and we will confirm in writing.

Final Sale status is set by the item itself, not by any discount code you use. Using a promo code does not make a returnable item Final Sale.

Damaged or defective items are always covered. Final Sale limits returns for preference — it does not limit your rights if we sent you something broken. Report shipping damage within 5 days of delivery, with photos of the box and the item. After 5 days Figgy is not responsible for at delivery defects, damage or missing items.

Returns

At Figgy we are dedicated to quality and service. If you are unhappy with your purchase, please initiate a return by emailing us at hello@figgyplay.com. You may return your product within 30 days of the delivery date, subject to these conditions:

• All returns must have prior approval from Figgy (we pride on returning our responses within 24 business hours but it may take up to 72 business hours). Please make sure your settings allow us to email back from hello@figgyplay.com We can't be responsible for your email provider putting us in spam.
• It is the customer's responsibility to pay for return shipping.
• Products damaged during shipment must be reported within 5 days of receipt. If you purchased Route Shipping please contact them alongside contacting us.
• For any product deemed as damaged during delivery, please make sure to take pictures of the box so we can work with our shipping company accordingly.
• For any defective or damaged product take 2-3 pictures of your product and the defect. We will always work with you to rectify damaged products and will determine the best way to remediate your issue quickly!
• Damage due to using a sharp object to cut open the box and causing inadvertent damage to the product is not covered under warranty or the 30 day return policy.
• Before you bring Figgy home, be sure to measure your space and read the product dimensions carefully. We want everything to fit perfectly, and we can’t be responsible for sizing issues that occur when measurements weren’t taken.
• At Figgy, we work hard to photograph our products accurately and consistently so you can feel confident in what you’re choosing. However, colors may appear differently from screen to screen due to individual device settings, lighting conditions, and display variations. Because these factors are outside of our control, we cannot guarantee that the color you see on your device will perfectly match the color of the product in person.
  To help you feel confident before ordering, we always recommend:
  • • Ordering fabric swatches for the most accurate color reference
    • Reviewing product photos in various lighting conditions on our site and social channels

  If you receive your Figgy and find the color isn’t what you expected, this standard return policy applies — including the restocking fee below.

• Once the item is received undamaged and in new condition the customer will be refunded the full product amount minus a 15% restocking fee (this is to cover the original shipping fees and our factory team's time). If the product arrives with wear (example, animal hair) or damage, you may not qualify for a refund.
• Approved refunds are issued to the original payment method within 5 business days of us receiving and inspecting the returned item.

Final Sale items and gift cards cannot be returned. See “Final Sale Items” above for what qualifies.

Before you dispute a charge

If something has gone wrong with your order, please email us first at hello@figgyplay.com. We answer within 1-5 business days and we resolve nearly everything. Filing a dispute with your bank before contacting us typically takes 60-90 days to resolve and prevents us from helping you directly.

The Figgy 10-Year Playproof Warranty

Because play is messy—and your couch should be built for it.

We build products that last. That’s why every Figgy is backed by our 10-Year Playproof Warranty, covering defects in materials and workmanship. If something goes wrong because of how it was made—we’ll make it right. Valid on Figgy's purchased on or after 7/1/2025.

For best performance and to maintain warranty coverage, we require unboxing and unwrapping your Figgy within 5 days of delivery. Foam is designed to expand once unwrapped, and prolonged compression may affect its ability to fully rebound.

What’s Covered

Your Figgy is a tank! That’s why it should never break when used in normal indoor play situations. We’ll repair or replace Figgy components that fail due to a manufacturing defect, including:

• Stitching that unravels
• Zippers that break
  
• Velcro connectors that detach
  
• Foam inserts that collapse, split, or lose shape
  
• Waterproof liners that tear, delaminate, or stop functioning with proper care
  

What’s Not Covered

Our warranty does not cover damage caused by everyday wear or accidents. This includes:

• Foam yellowing, softening, or sloping under 2 inches from age, sunlight, or pressure
• Minor crumbling or shedding at foam edges (this is normal and expected)
  
• Rounded corners or small inconsistencies due to tight covers or hand-cut foam
  
• Moisture exposure, including:
  
  • Urine, spills, vomit, or bodily fluids
    
  • Drinks, rain, or damp storage
    
• Cosmetic wear like pilling, fading, or snags
  
• Damage from pets, markers, paint, scissors, glitter glue, or mystery goo
  
• Improper care: hot water, high-heat drying, or bleach
  
• Mold, mildew, or strong odors from long-term moisture
  
• Lost, gifted, or secondhand products (warranty is valid for original owners only)
  
• Figgys purchased before 7/1/2025. Purchases before 7/1/2025, had a 6 or 12 month warranty.

FiggyFoam is designed to live inside a cover. Slight imperfections in shape, texture, or color that don’t affect performance are not considered defects.

How It Works

Getting help is easy—and fast.

1. Snap a Pic – Send us photos of the issue to hello@figgyplay.com
   
2. Tell Us What Happened – A quick explanation of the issue
   
3. Flat $10 Warranty Fee – This per item charge is used to help cover shipping & handling
   
4. We Fix It or Replace It – If it’s covered, we’ll take care of it!
   

If your cover fabric is no longer in stock, we’ll offer:

• A similar replacement from our current lineup that closely matches your existing fabric and color. We cannot guarantee the exact same cover color/fabric match if the cover is no longer available on our website.
• A store credit toward the replacement cover of your choice.
  

Keep Your Warranty Valid

• Wash covers cold. Lay flat or hang dry. No heat machine drying.
  
• Store your Figgy indoors, away from direct sunlight and damp spaces.
  
• Avoid folding or compressing foam for long periods.
  
• Don’t cut, reshape, or modify your foam
  

Need Help?

Email our team at hello@figgyplay.com with your order number, photos, and a quick note. We’ll take it from there.

Legal Terms & Conditions

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Limitation of Remedies:
To the extent permitted by law, Figgy’s responsibility for defects is limited to repair or replacement as described in this warranty. We are not liable for any incidental, consequential, or indirect damages, including but not limited to lost profits, loss of use, or damage to other property.

Exclusions:
This warranty applies only to original purchasers who buy through figgyplay.com on or after 7/1/2025, proof of purchase is required. It does not cover resale, commercial use, modifications, or damage resulting from misuse, accidents, negligence, or unauthorized repairs.

Warranty Void if…

• Foam or fabric is exposed to water, pets, or improper cleaning agents
• Products are resold, modified, or used in a commercial setting
• Foam or fabric is not cared for as outlined in our usage guidelines

Product Variations:
Due to the handmade nature of our products, slight cosmetic imperfections are normal and not covered under this warranty.

Force Majeure:
We are not responsible for delays or failure to perform due to causes beyond our control, such as natural disasters, labor strikes, or pandemics.

Dispute Resolution – Arbitration Required

If a dispute arises between you and Figgy Play relating to this warranty or any Figgy product, that dispute will be resolved through final and binding individual arbitration in accordance with the dispute resolution terms set forth in our Terms of Service. Arbitration will be conducted in Wilmington, Delaware, unless otherwise required by law.

To the fullest extent permitted by law, you agree to bring any claim solely in your individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate your claim with any other proceeding and may not otherwise preside over any form of representative or class action.

You must initiate arbitration before seeking remedies under the Magnuson-Moss Warranty Act or any similar state law related to consumer warranties. This clause does not limit any rights you may have under applicable state or federal law, except to require arbitration as the forum for resolving such disputes.

Governing Law:
This warranty shall be governed by and interpreted in accordance with the laws of the State of Delaware, without regard to conflict of law principles.