Returns, Warranty & Cancellations
Shipping
When items are fully in stock, we aim to ship within 3-5 business days and from there it usually takes FedEx 2-5 days to deliver. Processing time could be longer during holidays. All items are shipped from our factory in South Carolina.
Returns
At Figgy we are dedicated to quality and service. If you are unhappy with your purchase, please initiate a return by emailing us at hello@figgyplay.com. You may return your product within 30 days of receipt, subject to these conditions:
- All returns must have prior approval from Figgy (we pride on returning our responses within 24 hours but it may take up to 72 hours).
- It is the customer's responsibility to pay for return shipping.
- Products damaged during shipment must be reported within 5 days of receipt.
- For any product deemed as damaged during delivery, please make sure to take pictures of the box so we can work with our shipping company accordingly.
- For any defective or damaged product take 2-3 pictures of your product and the defect. We will always work with you to rectify damaged products and will determine the best way to remediate your issue quickly!
- Damage due to using a sharp object to cut open the box and causing inadvertent damage to the product is not covered under warranty or the 30 day return policy.
- Once the item is received undamaged and in new condition the customer will be refunded the full product amount. If the product arrives with wear or damage, you may not qualify for a complete refund.
12 Month Limited Warranty on all Products
All cushions and foam products have a life span and will deteriorate with normal wear. We will warranty the integrity of the product under conditions of normal wear. Fabric, zippers, foam and handles will stretch and puncture if exposed to excessive forces. Failure or defects caused by excessive forces or by sharp objects are not covered by warranty.
Fabrics used are meant to be machined washed following the appropriate care instructions. Waterproof liners are also able to be machine-washed following care instructions. Damage caused by heavily soiling, staining, usage outside or abuse are not covered by warranty.
If you feel our product has had a material defect within the 12 month warranty period please feel free to contact us at hello@figgyplay.com so we can work with you to remediate your issue.